tka10 Privacy Policy

1. What information we collect

We may collect various types of information when you register on the tka10 platform and use our services. This information is necessary to provide a proper service and to ensure the security of your account.

1.1 Personal identification information

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Current address

1.2 Financial information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing)
• Deposit and withdrawal history
• Wallet balance information

1.3 Usage information

• IP address and device type
• Browser type and version
• Website visit time and duration
• Gaming activity logs and betting history
• Information collected through cookies and tracking technologies

1.4 Communication information

When you contact our customer service team via live chat or email, we may collect the content of that conversation and related information.

2. How we collect information

tka10 collects your information in the following ways:

• Information you provide directly: Information you voluntarily provide during registration, the identity verification process, or when contacting customer service.
• Automatic collection: Information about your use of the site is automatically collected through cookies, web beacons, and similar technologies.
• From third parties: Information received through payment processors or identity verification service providers.

2.1 Cookies policy

We use cookies to make our website better and more user-friendly. Cookies are small text files stored in your browser. They help remember your login status, save preferences, and improve site functionality. You can disable cookies from your browser settings, but some services may not work properly as a result.

3. How we use your information

tka10 uses the information we collect only for the following legitimate purposes:

3.1 Account management and service delivery

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses and promotional offers
• To manage the VIP rewards program

3.2 Security and compliance

• To verify your identity and prevent fraud
• To ensure account security
• To implement responsible gaming guidelines
• To comply with applicable legal obligations

3.3 Customer service and communication

• To answer your questions and resolve issues
• To send important account notifications
• To inform you about service updates and changes

3.4 Service improvement

• To improve website functionality and user experience
• To analyse user preferences and trends
• To assist in developing new games and services

4. How we protect your information

tka10 treats the protection of your personal information as its highest priority. We use industry-standard technical and organisational measures to protect your information from unauthorised access, modification, disclosure, or destruction.

4.1 Technical protection

• SSL encryption: Our website is protected by SSL (Secure Sockets Layer) encryption, which encrypts all data transmitted between your browser and our servers.
• Secure data storage: Your sensitive information is stored in encrypted databases.
• Firewall and anti-fraud systems: Our servers are protected by advanced firewall and fraud detection technologies.
• Two-step verification: We use two-factor authentication to enhance account security.

4.2 Organisational protection

Our staff only have access to the information needed to carry out their responsibilities. All staff are trained in privacy and data protection and are bound by strict confidentiality commitments.

5. Sharing information with third parties

tka10 never sells your personal information to third parties. However, we may share information in the limited circumstances described below:

5.1 Service providers

We work with trusted third parties for payment processing, identity verification, and technical infrastructure maintenance. These partners use your information only according to our instructions and under strict confidentiality agreements.

5.2 Legal obligations

We may be required to disclose information to comply with a valid order from a court or government authority, or other legal obligations.

5.3 With your consent

Outside the circumstances described above, we will never share your information with third parties without your explicit consent.

6. Data retention period

We retain your personal information only for as long as it is necessary or legally required.

• Active account: For as long as your account remains active and for the period necessary to provide the service.
• Financial records: For the period required by law.
• After account closure: Some information may be retained for a limited period after account closure to comply with legal obligations.

Once the retention period ends, we securely delete or anonymise the data so that it cannot be linked to any individual.

7. Your rights

As a tka10 user, you have the following rights regarding your personal information:

7.1 Right of access

You may request a copy of the information we hold about you.

7.2 Right to rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to erasure

In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.

7.4 Right to object to processing

You may object to your information being processed for specific purposes.

7.5 How to exercise your rights

To exercise any of the above rights, contact us via our 24/7 live chat or email. We will review your request as quickly as possible and take the necessary steps.

8. Privacy of minors

tka10's services are intended only for those aged 21 and above. We do not knowingly collect personal information from anyone under 21. Age is verified during the registration process. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the relevant account will be closed.

9. Policy changes and updates

tka10 reviews this privacy policy from time to time and may make changes as needed. If any significant changes are made, we will notify you by email or through a notice on our website.

If you continue using tka10 after any changes, you will be considered to have agreed to the terms of the updated policy. We therefore recommend that you re-read this policy periodically.

The "Last updated" date at the top of this page always indicates the date of the current version of this policy.

10. Contact us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will review your request as quickly as possible.

If you would like to read more of our legal documents, please visit the Terms and Conditions and Responsible Gaming pages.